Refund Policy

Last updated: June 11, 2026

This Refund Policy explains when and how YesMind.ai ("Platform," "we," "us," or "our") processes refund requests for credit purchases and subscription payments. Please read this policy carefully before making a purchase.

14-Day Refund Guarantee

If you're not satisfied with your purchase, contact us within 14 days and we'll make it right — no lengthy explanations required.

1. Credits

Credits are the currency used on the Platform to generate images, videos, audio, and other AI outputs. Credits are purchased in advance and consumed as you use the Platform's services.

Non-refundable credits: Credits that have already been used to generate content are non-refundable under any circumstances, as computational resources have already been consumed on your behalf.

Unused credits: We offer a 14-day refund guarantee on unused credits. Refund requests are accepted within 14 days of the original purchase date, provided that fewer than 10% of the purchased credits have been consumed. To request a refund, contact us at support@yesmind.ai with your account email and purchase details.

Expiry: Credits do not expire on paid plans. Credits on the Free tier expire after 90 days of account inactivity.

2. Subscriptions

If the Platform introduces recurring subscription plans in the future, the following terms will apply:

You may cancel your subscription at any time from your account settings.
Cancellation takes effect at the end of the current billing period — you retain access until then.
We do not provide pro-rated refunds for partial billing periods.
If you believe you were charged in error, contact us within 7 days of the charge at support@yesmind.ai.

3. Technical Issues and Service Failures

If credits were deducted due to a confirmed technical error on our side (e.g., a generation failed and the output was never delivered), we will restore the consumed credits to your account. This applies only to failures caused by our infrastructure, not by third-party AI provider outages beyond our control.

To report a technical issue, contact support@yesmind.ai and include your account email, approximate date and time of the issue, and a description of what happened.

4. Duplicate Purchases

If you accidentally purchased the same credit pack twice within a short time window and have not consumed the credits from the second purchase, contact us within 48 hours at support@yesmind.ai. We will review and, at our discretion, issue a refund for the duplicate transaction.

5. Chargebacks

Initiating a chargeback or payment dispute without first contacting our support team may result in immediate suspension of your account pending investigation. We encourage you to reach out to us first — most issues can be resolved quickly.

6. How to Request a Refund

To submit a refund request:

Email us at support@yesmind.ai
Use the subject line: Refund Request — [your account email]
Include your purchase date, transaction ID or payment method, and reason for the request

We aim to respond within 2 business days. Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

8. Contact

For refund inquiries or any questions about this policy, please contact us at support@yesmind.ai.